Shipping policy

Thank you for supporting original art. Every order is packed with care to ensure your piece arrives safely, wherever you are in the world.

Shipping Times
• Domestic orders within the United States typically take 3–10 business days in transit after dispatch.
• International orders generally take 7–22 business days in transit, depending on the destination and courier service.
Tracking information will be sent once your order has been dispatched.

Processing Time
Each order is carefully prepared to ensure the artwork is protected and arrives in perfect condition.
Orders are typically dispatched within 3–5 business days after purchase. If your item is made to order or part of a pre-sale, I will notify you of the estimated dispatch time.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the size and weight of the piece. These costs are non-refundable unless there was an error on my part.

Packaging
All artworks are securely wrapped using high-quality protective materials. I take great care in packaging to preserve the condition of the piece during transit.

Customs, Duties & Taxes
International buyers are responsible for any customs duties or import taxes that may apply upon arrival in the destination country. Please check with your local customs office if you’re unsure.

If customs fees are refused and the package is returned, the cost of shipping will be deducted from any refund issued.

Damaged or Lost Packages
If your artwork arrives damaged or gets lost in transit, please contact me immediately and include photos of the packaging and artwork (if applicable).
All parcels are insured for their full value. I will work with the courier to resolve the issue and, if necessary, send a replacement or issue a refund.

Cancellations & Address Changes
If you need to cancel your order or update the shipping address, please get in touch as soon as possible. Changes can only be made before the order has been dispatched.

Questions?
For any inquiries or special shipping requests, feel free to email me at florenciadegraf@gmail.com. I'm always happy to help.